Privacy Policy

This Privacy Policy describes how Kottonology C.I.C. (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.kottonology.com (the “Site”).

1. Personal Information We Collect

Device Information
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about how you interact with the Site, such as the pages or products you view, referring websites, and the date and time of your visit.

Order Information
When you make (or attempt to make) a purchase through the Site, we collect information necessary to fulfil your order. This includes your name, billing and shipping address, payment information, email address, and phone number.

Together, we refer to this information as “Personal Information.”

2. How We Use Your Personal Information

We use your Personal Information to:

Fulfil orders – including processing payments, arranging delivery, and providing order confirmations
Communicate with you – responding to enquiries or providing order-related updates
Improve our website – understanding how customers use the Site so we can improve usability and performance
Screen for risk and fraud – helping to keep our customers and business safe

Where you have given consent, we may also use your information to send marketing communications.

3. Legal Basis for Processing (UK GDPR)

We process your Personal Information under the following lawful bases:

Performance of a contract – to fulfil your order and provide customer service
Consent – for marketing communications (which you can withdraw at any time)
Legitimate interests – to improve our Site, prevent fraud, and operate our business responsibly
Legal obligation – to comply with tax, accounting, and regulatory requirements

4. Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers who help us operate our business. For example:

Shopify powers our online store
Payment providers process transactions securely
Delivery partners fulfil and ship your orders
Analytics services (such as Google Analytics) help us understand how customers use the Site

We may also use cookies, tracking technologies, or similar tools provided by analytics or advertising partners to better understand website traffic and improve our services.
We only share information necessary for these services to function. We may also disclose Personal Information where required by law or to protect our legal rights.

5. International Data Transfers

Some of our service providers are based outside the UK or European Economic Area (EEA). Where Personal Information is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved under data protection law.

6. Marketing Communications

If you opt in to receive marketing communications, we may contact you with updates, offers, or news about Kottonology. You can unsubscribe at any time by clicking the unsubscribe link in our emails, or contacting us directly at contact@kottonology.com.

7. Your Rights

Under UK GDPR, you have the right to:

Access the Personal Information we hold about you
Request correction of inaccurate information
Request deletion of your Personal Information
Restrict or object to certain processing
Request data portability
Withdraw consent at any time (where processing is based on consent)

If you have concerns, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). To exercise any of your rights, please contact us at contact@kottonology.com.

8. Data Retention

We retain Personal Information only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements. You may request deletion of your data at any time, subject to legal obligations.

9. Cookies

We use cookies and similar technologies to improve your browsing experience and understand how our Site is used. You can control cookie preferences through your browser settings and our cookie banner.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

11. Contact Us

For more information about our privacy practices, or if you have questions or requests, please contact:

Kottonology C.I.C.
Email: contact@kottonology.com